Purchased but not shipped (Cancelation):
Cancelation before shipment is free.
Under Desk Treadmill has been delivered (Unused):
- No returns are possible after 14 days of receiving the product.
• To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
• Customers are responsible for return shipping costs.
• You will be charged up to a 25% restocking fee. (withheld from refund)
Used items:
- We do not offer returns on used items except in EXTREME cases of breakage/malfunction.
Before a return is sent, the customer must have written approval of said return from Finehorse. If a customer sends a return without the written consent of Finehorse, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.
Please send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 2 days.
If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
Late or missing refunds.
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Finehorsesport@gmail.com.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact Finehorsesport@gmail.com and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
About Fine Horse Sport
Saving health: A true story.
Our world is experiencing unprecedented times, which is leading to stress and health problems. Science is increasingly showing that exercise is important for coping with stress. However, more and more people are spending less and less time exercising due to various circumstances. Everyone needs to maintain a certain amount of exercise to keep themselves physically and mentally healthy.
After talking to hundreds of people, we realized that most people's idea of exercising is only an idea, and many will give up exercising due to weather, time, and venue. That's why it's so important to have a piece of equipment that can come in and solve these problems. Home fitness equipment also allows many people to maintain physical and mental health.
At Finehorse, our aim is to make sure that everyone gets a good workout, and we do our best to do that.
Our mission is to ensure that everyone has healthier habits.
We understand that low-intensity exercise is vital to your overall health, and we're here to help you achieve the healthy life you deserve.
Our 4 Core Values
Be Empathetic: Think, feel and walk in the shoes of those we engage with to go above and beyond expectations.
Be Disruptive: Challenge the status quo to redefine problems and discover new and better solutions.
Be Agile: Move swiftly and decisively with a strong bias towards action to make sure we are creating only great products.
Be Kind: Strive to treat our employees, partners, customers and the planet with respect, creating an overall positive impact.
Welcome to Fine Horse and enjoy a healthier life together.
